dgb3 Privacy Policy

1 Introduction

dgb3 is an online gaming and sports betting platform serving players in Bangladesh. We understand that trust is the foundation of every player relationship, and that trust depends on handling personal data with integrity, transparency, and genuine care. This Policy sets out our data practices in clear terms so that every player knows exactly what to expect when they interact with dgb3.

This Policy applies to all personal data processed in connection with your use of the dgb3 Platform, including data collected during registration, identity verification, payment processing, gameplay, customer support interactions, and promotional communications.

2 Data Controller

dgb3 acts as the data controller in respect of the personal data processed under this Policy. As the data controller, dgb3 determines the purposes and means by which your personal data is processed and is responsible for ensuring that such processing complies with applicable data protection principles.

For all data-related enquiries, requests, and complaints, the designated point of contact is:

• Platform Name: dgb3
• Website: dgb3.io
• Data Contact Email: [email protected]
• Operating Hours: 24 hours a day, 7 days a week

3 Personal Data We Collect

dgb3 collects personal data through several touchpoints across the Platform. The categories of data we collect, and the context in which they are collected, are set out in the table below:

We do not collect sensitive categories of personal data (such as biometric data, health records, or political opinions) unless specifically required by applicable law or with your explicit consent.

4 How We Use Your Personal Data

dgb3 uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and administer your dgb3 Account, including verifying your identity and age (21+ requirement) and managing your account settings.
• Service Delivery: To enable you to access and use the Platform's gaming and sports betting services, process your bets, calculate winnings, and maintain accurate account balances.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks, and to prevent payment fraud.
• KYC & Fraud Prevention: To verify player identity, detect and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, administer deposit limits and self-exclusion requests, and fulfil our responsible gaming obligations.
• Customer Support: To respond to your queries, resolve complaints, and maintain records of support interactions for quality assurance.
• Legal Compliance: To comply with applicable laws, regulatory requirements, and lawful requests from competent authorities.
• Platform Improvement: To analyse aggregated, anonymised usage data to identify technical issues, improve Platform performance, and enhance the player experience.
• Communications: To send you transactional communications (account notifications, payment confirmations) and, where you have consented, promotional communications about offers relevant to your interests on dgb3.

5 Legal Basis for Processing

dgb3 processes your personal data on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contractual obligations to you under the dgb3 Terms & Conditions — including providing access to the Platform, processing transactions, and managing your Account.
• Legal Obligation: Processing is required to comply with applicable legal obligations, including anti-money laundering (AML) requirements, identity verification obligations, and responsible gaming regulations.
• Legitimate Interests: Processing is necessary for the legitimate interests pursued by dgb3, including fraud prevention, Platform security, and improving our services — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where processing is based on consent (for example, for promotional email communications), you have the right to withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

6 Data Sharing & Third Parties

dgb3 does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the relevant purpose:

• Game Providers: Certified third-party game studios (including Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, NetEnt, and Spribe) receive the minimum technical data necessary to deliver their games within the Platform environment. These providers are contractually bound to process data only as instructed by dgb3.
• Payment Processors: Payment service providers (bKash, Nagad, Rocket, Upay, partner banks) receive transaction-specific data necessary to process your deposits and withdrawals. dgb3 does not transmit full financial account credentials to third parties.
• Identity Verification Services: Third-party KYC service providers may receive identity documents and related data solely for the purpose of verifying player eligibility and complying with AML obligations.
• Legal & Regulatory Authorities: dgb3 may disclose personal data to competent government authorities, law enforcement agencies, or courts where required to do so by applicable law, a valid legal order, or to protect the rights and safety of dgb3, its players, or the public.
• IT Infrastructure Providers: Hosting, security, and infrastructure service providers who support the technical operation of the Platform may have access to personal data as data processors acting under dgb3's instructions and appropriate data processing agreements.

7 Cookies & Tracking Technologies

dgb3 uses cookies and similar tracking technologies to support the operation of the Platform, improve the player experience, and analyse site usage. The main categories of cookies we use are:

• Strictly Necessary Cookies: Essential for the Platform to function. These cookies enable core features such as session management, secure login, and load balancing. They cannot be disabled without impairing Platform functionality.
• Functional Cookies: Remember your preferences (such as language and currency display settings) to provide a more personalised experience during your visit.
• Analytical Cookies: Help us understand how players interact with the Platform by collecting aggregated, anonymised data on page views, session duration, and navigation paths. This data is used solely to improve Platform performance.
• Security Cookies: Used to detect and prevent fraudulent activity, protect against bots, and maintain the integrity of the Platform's security systems.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent certain parts of the Platform from functioning correctly. Continued use of the Platform following the display of our cookie notice constitutes acceptance of our use of cookies as described in this section.

8 Data Retention

dgb3 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with applicable legal and regulatory obligations. Our general retention guidelines are as follows:

• Account Data: Retained for the duration of your active Account plus a minimum of 5 years following Account closure, to comply with anti-money laundering record-keeping requirements.
• Transaction Records: Retained for a minimum of 5 years from the date of the transaction to satisfy financial record-keeping obligations.
• KYC Documentation: Retained for a minimum of 5 years from the date of verification or Account closure, whichever is later.
• Support Communications: Retained for a minimum of 2 years from the date of the interaction to support quality assurance and dispute resolution.
• Gaming Session Data: Retained for a minimum of 2 years from the date of the session for responsible gaming monitoring and dispute resolution purposes.
• Marketing Consent Records: Retained for 2 years from the date of consent or until consent is withdrawn, whichever is earlier.

When personal data is no longer required for any legitimate purpose, it is securely deleted or anonymised in accordance with dgb3's data disposal procedures.

9 Data Security

dgb3 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your browser and the Platform.
• Encryption of sensitive data fields (including payment reference data) at rest using industry-standard encryption algorithms.
• Role-based access controls ensuring that personal data is accessible only to authorised personnel with a legitimate operational need.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform's infrastructure.
• Incident response procedures designed to detect, contain, and notify affected parties of any personal data breach in a timely manner.
• Staff training on data protection obligations and security best practices.

Notwithstanding the above, no internet-based platform can guarantee absolute security. Players are responsible for maintaining the confidentiality of their own Account credentials and for notifying dgb3 immediately at [email protected] if they suspect unauthorised access to their Account.

10 Children's Privacy

dgb3 is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. Our registration process includes age verification steps, and we conduct KYC checks to confirm that all players meet the minimum age requirement.

If dgb3 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated Account. Any funds held in such an Account will be handled in accordance with applicable legal requirements.

If you believe that a person under the age of 21 has registered an Account on dgb3, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

11 Exercising Your Data Rights

To exercise any of your data rights as described in this Policy — including access, rectification, erasure, restriction, portability, or objection — please submit a written request to [email protected] with the subject line "Data Rights Request". Your request should include:

• Your full name and registered Account username.
• A description of the right you wish to exercise and, where relevant, the specific data or processing activity your request relates to.
• Sufficient information to allow dgb3 to verify your identity before processing the request (to protect your data from unauthorised disclosure).

dgb3 will acknowledge your request within 2 business days and will endeavour to resolve it within 30 days. Where a request is complex or where multiple requests have been received, the response period may be extended by up to a further 30 days, with notice provided to you of the extension and the reasons for it.

There is no charge for exercising your data rights. However, dgb3 reserves the right to charge a reasonable administrative fee for requests that are manifestly unfounded, excessive, or repetitive in nature.

12 Third-Party Links

The dgb3 Platform may contain references to third-party game providers and payment services. This Privacy Policy applies solely to data processed by dgb3 in connection with the Platform. dgb3 is not responsible for the privacy practices of any third party whose services are accessed through or in connection with the Platform.

When you interact with a third-party service — for example, completing a mobile payment through bKash or Nagad — you do so subject to that provider's own privacy policy and terms of service, which are independent of dgb3. We encourage you to review the privacy policies of any third-party services you use in connection with your dgb3 Account.

13 Changes to This Privacy Policy

dgb3 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable legal requirements, or Platform features. When material changes are made, we will notify registered players via email or a prominent notice on the Platform at least 7 days before the revised Policy takes effect.

The effective date at the top of this Policy indicates when the current version came into force. We encourage you to review this Policy periodically. Continued use of the Platform after the effective date of any revised Policy constitutes acceptance of the updated terms.

Previous versions of this Privacy Policy are available on request by contacting [email protected].

14 Contact Us

For any questions, concerns, or requests related to this Privacy Policy or dgb3's data practices, please reach out to us through the following channel:

• Email: [email protected]
• Subject Line for Data Requests: "Data Rights Request" or "Privacy Enquiry"
• Availability: 24 hours a day, 7 days a week
• Response Time: Acknowledgement within 2 business days; resolution within 30 days

This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions. dgb3 reserves all rights not expressly stated in this Policy.