Responsible Gaming
at dgb3
dgb3 believes that gaming should always be an enjoyable, controlled activity — never a source of stress, financial hardship, or harm. Our responsible gaming programme gives every Bangladeshi player the tools, knowledge, and support they need to stay in control at every step.
Our Commitment
Six Pillars of Player Protection
dgb3's responsible gaming framework is built on six principles that put player welfare at the centre of every platform decision.
Strict Age Verification
Every dgb3 account undergoes a mandatory identity and age verification check before any real-money gameplay is permitted. Players under 21 years of age are denied access at registration stage, and random re-verification checks are conducted on existing accounts.
Flexible Deposit Limits
Players can set daily, weekly, or monthly deposit limits on their dgb3 account at any time. Once a limit is set, it takes effect immediately and cannot be increased within the same 7-day cooling-off period — ensuring impulsive decisions do not bypass your own protective boundaries.
Time-Out & Session Limits
If you feel you need a short break, dgb3's time-out feature lets you pause your account for a set period — from 24 hours up to 6 weeks. During a time-out, all betting, deposits, and promotional communications are suspended until the period expires.
Self-Exclusion Programme
For players who need a longer break, our self-exclusion programme allows you to close your account and block access to dgb3 for a minimum of 6 months or permanently. Self-exclusion requests submitted to [email protected] are processed within 24 hours, and no promotional materials will be sent during the exclusion period.
Reality Checks & Activity Alerts
dgb3 sends optional session-duration alerts to help you keep track of time spent on the platform. You can configure reminders at 30-minute, 1-hour, or 2-hour intervals. A clear summary of your wins, losses, and session length is always available in your account dashboard.
24/7 Player Support
Our dedicated responsible gaming support team is available around the clock via email at [email protected]. Whether you have a question about your limits, need to request a self-exclusion, or simply want to talk through a concern, our team responds with empathy and without judgement.
Player Tools
How to Use Our Responsible Gaming Controls
dgb3 puts practical, easy-to-use controls directly in your account settings. You do not need to contact support to apply most of these tools — they are available instantly at any time from your account dashboard. Here is a step-by-step guide to each available control.
For self-exclusion or account closure, email [email protected] directly — these requests require identity confirmation and are handled by our responsible gaming team personally.
Set a Deposit Limit
Log in to your dgb3 account and navigate to Account Settings → Responsible Gaming. Select "Deposit Limits", choose your preferred period (daily, weekly, or monthly), and enter the maximum amount in BDT (e.g., ৳5,000 per day). The limit applies immediately upon confirmation.
Activate a Time-Out
Under Responsible Gaming settings, select "Take a Break" and choose a time-out duration: 24 hours, 48 hours, 1 week, 2 weeks, or up to 6 weeks. Your account will be suspended for the full chosen period. You cannot reverse a time-out once it is active.
Request Self-Exclusion
Email [email protected] with the subject "Self-Exclusion Request". Include your registered username and preferred exclusion duration (minimum 6 months or permanent). Our team will confirm processing within 24 hours and no further access, deposits, or communications will be permitted.
Enable Session Reminders
In account settings, enable "Session Alerts" to receive on-screen notifications after 30, 60, or 120 minutes of play. Each alert shows your current session duration and your net balance change, giving you a clear picture of your gaming activity before continuing.
Review Your Activity History
Your full bet history, deposit and withdrawal records, and session logs are always available under "My Account → Activity". Use this data to understand your gaming patterns and identify whether your play remains within comfortable limits over time.
Reduce Your Limits
You can reduce an existing deposit limit at any time with immediate effect. Increasing a limit, however, requires a mandatory 7-day cooling-off period before the higher limit takes effect — a deliberate friction measure designed to protect players from impulsive decisions.
Know the Signs
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. If any of the following patterns sound familiar, we encourage you to use our self-exclusion tools or contact our support team immediately.
Chasing Losses
Continuing to gamble in an attempt to recover money already lost, often with larger and larger bets, is one of the most common signs that gambling has moved beyond healthy recreation.
Losing Track of Time
Spending far more time on gaming sessions than originally intended, missing meals, sleep, or social commitments because of gambling, is a pattern that warrants immediate attention.
Gambling Beyond Your Means
Using money set aside for rent, utilities, food, or family expenses to fund gaming sessions, or borrowing money specifically to gamble, are serious warning signs requiring urgent action.
Emotional Distress Around Gambling
Feeling anxious, irritable, or restless when unable to gamble, or gambling as a way to escape stress, depression, or personal difficulties, suggests the activity has moved from entertainment to dependency.
Hiding Gambling Activity
Concealing the amount of time or money spent on gaming from family members, friends, or colleagues — or feeling shame about your gambling behaviour — is a significant red flag.
Inability to Stop
Making repeated unsuccessful attempts to reduce, control, or stop gambling altogether, or feeling compelled to continue even after deciding to quit, indicates a level of dependency that requires professional support.
Self-Assessment
Take a Moment to Reflect
The following questions are designed to help you honestly evaluate whether your relationship with gambling remains healthy. There are no right or wrong answers — this is for your personal reflection only. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or use our self-exclusion tools.
Remember: reaching out for help is a sign of strength, not weakness. The dgb3 support team is here to assist you without judgement, 24 hours a day, 7 days a week.
Responsible Gaming Self-Check
Have you ever spent more money on gambling than you originally planned to for that session?
Have you ever borrowed money or sold personal belongings in order to fund gambling?
Has gambling caused arguments, stress, or tension with your family members or close friends?
Do you find yourself thinking about gambling frequently throughout the day, even when you are not playing?
Have you ever tried to stop or reduce your gambling but found it difficult or impossible?
Have you ever felt the need to hide your gambling activity or the amount of money you have spent on it from others?
Do you gamble as a way to cope with personal stress, anxiety, loneliness, or emotional difficulty?
Have you ever neglected work, study, family responsibilities, or personal health because of time spent gambling?
If you answered yes to three or more of the above, please contact our support team at [email protected] — we are here to help.
Get Help
You Are Not Alone
If gambling is affecting your wellbeing, your finances, or your relationships, support is available. Reach out to the dgb3 responsible gaming team or seek independent professional guidance.
dgb3 Support Team
Our responsible gaming team is trained to handle sensitive conversations with discretion and empathy. Contact us at any time using the details below — whether you need to activate self-exclusion, adjust your limits, or simply talk through your concerns.
Independent Resources
dgb3 encourages players to seek independent professional support where needed. While we are committed to player wellbeing, qualified external counsellors and helplines offer specialised assistance that complements our platform tools.
Platform Standards
dgb3's Ongoing Responsible Gaming Commitments
Responsible gaming at dgb3 is not a policy document — it is an active, ongoing practice embedded into every layer of the platform.
SSL Security
All player data protected with TLS encryption at all times.
Audited RNG
All games use independently audited random number generators.
Account Monitoring
Automated systems flag unusual patterns for responsible gaming review.
No Minor Access
Mandatory age verification blocks all under-21 registrations.
Session Alerts
Configurable play-time reminders keep sessions visible and manageable.
Fair Play
Transparent odds, clear terms, and fair game mechanics across all titles.
Play Responsibly — Enjoy dgb3 Within Your Limits
dgb3 is built to be enjoyed. Set your limits, use our tools, and explore everything the platform has to offer — from live cricket betting to premium casino games — always within a safe and controlled environment.